Everything you need to know about getting your order and sending something back. These summaries match our official Shipping Policy and Refund Policy.
Shipping
Where we ship
We currently ship to addresses in the contiguous United States (the lower 48 states) and Washington, D.C. We are not able to ship to Alaska, Hawaii, U.S. territories or international addresses at this time.
Processing time
Orders are processed within 1 to 3 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day.
Delivery time
Once shipped, most orders arrive within 3 to 7 business days. Delivery times are estimates provided by the carrier and are not guaranteed.
Shipping costs
Standard shipping is free on orders with a subtotal of $100 or more (after discounts, before taxes). For orders under $100, shipping rates are calculated at checkout based on your address and the items in your cart. Faster shipping options, when available, are shown at checkout.
Orders with items from multiple brands
permarka is a marketplace, so products in one order may ship from different brand or partner warehouses. If that happens, your items may arrive in separate packages on different days, each with its own tracking number. There is no extra charge for split shipments.
Tracking your order
When your order ships, we will email you a shipping confirmation with tracking information. If your order ships in more than one package, you will receive tracking for each one. You can also view your order status by signing in to your account.
Address changes
Please double check your shipping address at checkout. If you need to change it, contact us as soon as possible. Once an order has shipped, we are unable to change the delivery address.
Lost, delayed or damaged packages
If your tracking shows no movement for several business days, your package is marked delivered but you cannot find it, or it arrives damaged, please contact us at contact@permarka.com with your order number (and photos of any damage). We will work with the carrier and our partners to make it right.
Questions
Email us at contact@permarka.com or call +1 (951) 444-0070.
Returns & Refunds
30-day returns
You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, in the same condition you received them, in their original packaging, and include all accessories, manuals and parts. Proof of purchase (your order number) is required.
How to start a return
Email us at contact@permarka.com with your order number, the item(s) you would like to return and the reason. We will reply with return instructions and the return address. Because permarka is a marketplace, the return address may be a brand or partner warehouse rather than our office, so please wait for our instructions before sending anything. Items sent back without an approved return request cannot be accepted.
Return shipping costs
If an item arrives damaged or defective, or you received the wrong item, return shipping is free and we will send you a prepaid label. For all other returns, return shipping is the customer's responsibility. If you use a return label provided by us, its cost will be deducted from your refund. Original shipping charges are non-refundable unless the return is due to our error.
Damaged, defective or wrong items
Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, contact us as soon as possible with your order number and photos so we can make it right with a replacement or refund.
Non-returnable items
The following cannot be returned: opened personal care, beauty and health products; items marked Final Sale; gift cards; custom or personalized items; perishable goods; and hazardous materials, flammable liquids or gases. If you have questions about a specific item, please contact us before purchasing.
Exchanges
The fastest way to get a different item, size or color is to return the original item and place a new order once your return is approved.
Refunds
Once your return is received and inspected, we will email you to let you know whether it was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your return was approved, please contact us at contact@permarka.com.
Manufacturer warranties
Many products we carry include a manufacturer's warranty. If a product develops a problem after the 30-day return window, contact us and we will help you reach the brand's warranty support.